Your satisfaction is important to us. If you’re not fully happy with your purchase, here’s everything you need to know about our return and refund process.
Return Eligibility
We accept returns and exchanges under the following conditions:
Items purchased during a sale or with discount codes may not be eligible unless damaged/defective.
Item(s) must be unused, unwashed, and in original condition with tags intact.
Return request must be initiated within 7 days of delivery.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
How to Initiate a Return
Email us at support@dresscodeapparels.shop with your Order ID and a brief reason for the return.
We’ll review your request and respond with pickup/return instructions.
Pack the item securely and hand it over to the delivery agent.
After we receive and inspect the item, your refund or exchange will be processed.
Need help?
Contact us at support@dresscodeapparels.shop for questions related to refunds and returns.
